# Avalara

# vs

# Anrok

**Avalara** offers established tax automation, but comes with hidden fees, slow setup, and you still own the tax liability. **Anrok** provides a no-code setup for SaaS businesses, but has opaque pricing, and slower support. Let's deep dive into Avalara vs. Anrok to decide which platform best suits your business needs.

## Avalara and Anrok Compared

Avalara is established in the market, but comes with complexity that modern businesses don't need - hidden fees, lengthy setup, and you still own the liability.

###### Setup Takes Months

Based on customer reviews, setup can take weeks to months with lack of customer support during implementation.

###### Complex, Hidden Pricing

Costs range from $21,000 to $160,000 annually, plus $14,500 implementation fees. Extra charges for each state filing and VAT registration.

###### Poor Customer Support

Existing customers report that support tickets go nowhere with minimal follow-up. Sales team is responsive, but post-sale support is described as nearly non-existent.

Horrible employees, horrible service, horrible value for the dollar. Predatory business practices. They lie, mislead, and use any tactic to trap you in the contract. avoid at all costs! There are many significantly less expensive and better options out there.

Don't do it! Avatax is TERRIBLE. Implementation is a nightmare. Support is horrible. Managed returns are a joke - they've done our returns incorrectly despite asking them to correct (obvious) categories and now we have to amend multiple states and they are trying to charge us. They can’t do NM and HI sourcing correctly. Had to set up custom rules which they agreed with. Without any knowledge of sales tax laws, you wouldn't know, but they are seriously messing things up. DONT DO IT.

Anrok excels for SaaS businesses but scaling comes at a cost. Modern businesses need transparent pricing and comprehensive global coverage.

###### Opaque Pricing Structure

Pricing tied to usage and total revenue means costs increase unpredictably as you scale.

###### Limited Global Support

Mainly designed for the United States. Features are limited outside the US, despite claims of global coverage.

###### Slow Customer Support

Users report slow response times and unhelpful responses due to lack of dedicated tax professionals on staff.

### Avalara vs. Anrok vs. Kintsugi

## 6 reasons why Kintsugi is better

Kintsugi handles your complete sales tax compliance lifecycle. Monitor nexus exposure, automate registrations, calculate accurately, file returns, and handle tax authority notices. Even when operating globally.

- **Transparent Pricing**: No hidden fees or surprises. Clear pricing with no onboarding or implementation fees. Plan tiers based on filing volume or custom quotes for enterprise needs.
- **Error Insurance Included**: Kintsugi offers error insurance to correct direct errors up to the total amount you paid - giving you peace of mind that Avalara doesn't provide.
- **AI-Powered Automation**: Powered by Vertex, Kintsugi uses AI-driven technology for intelligent tax automation, real-time nexus monitoring, and automatic product classification.
- **Fast, Easy Setup**: No-code setup to sync your sales platform. Get started in hours, not months, with dedicated onboarding assistance and responsive support.
- **Kintsugi Mail - Virtual Mailbox**: A virtual mailbox that handles incoming tax authority notices and government mail on your behalf - unique to Kintsugi.
- **Real-Time Nexus Monitoring**: Sends alerts when exemption certificates need renewal and monitors where you have nexus for free. Automated job risk assessment and historical liabilities auditing.

### Get Started with Kintsugi

Automate your sales tax compliance with transparent pricing and AI-powered accuracy.